Comments on: How Airlines Use NPS to Improve Their Customer Satisfaction Ratings https://www.retently.com/blog/airline-satisfaction/ Customer Experience Management Software Tue, 05 Sep 2023 09:12:35 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Why Fraudsters Are Flying High on Airline Loyalty Programs | OnWire – Identity and Access Management Services and Cloud Solutions https://www.retently.com/blog/airline-satisfaction/#comment-372 Wed, 04 Sep 2019 23:18:52 +0000 https://www.retently.com/?p=419#comment-372 […] Score (NPS). The great news, noted Staab, is that airlines with improving NPS have experienced top-line growth of 5–15 percent over the last 10 […]

]]> By: United Airlines: CEO Oscar Munoz's Compensation Now Tied to Customer Experience - ChannelE2E https://www.retently.com/blog/airline-satisfaction/#comment-16 Fri, 21 Apr 2017 21:52:01 +0000 https://www.retently.com/?p=419#comment-16 […] net promoter score (NPS) was only 10 in 2014, compared to 62 for Southwest Airlines, according to a US consumer airlines study. Fast forward to present day and United’s already dismal image has, um, taken a […]

]]>